At VN ANDAMAN TOUR AND TRAVELS, we strive to ensure customer satisfaction with every product, service, or booking made through our platform. Please read our refund policy carefully before making any transaction.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

·         You cancel a service or booking within the eligible cancellation window.

·         You have not received the service or product as promised.

·         There is a valid issue or error from our side.

2. Non-refundable Items: Refunds will not be issued in the following case:s Change of mind after purchase or booking.

·         No-shows or late cancellations beyond the allowed time frame.

·         Services or products that have already been rendered or delivered.

·         Discounted or promotional items unless stated otherwise.

3. Cancellation and Refund Process

·         All refund requests must be submitted in writing via email or our contact form.

·         Eligible refunds will be processed within 30 business days to the original payment method.

·         In case of delays, customers are advised to contact their payment provider.

4. Service-Specific Refunds 

·         Digital Services or Subscriptions: Partial refunds may be applicable based on usage or delivery stage.

·         Physical Products: Items must be returned in unused condition with original packaging for a refund (if applicable).

Travel/Booking Services: Refunds are subject to the terms mentioned in the respective package or itinerary